- 8 out of 10
business calls are placed on hold.
|
- 60% of
callers hang up when placed on silent hold.
|
- Many callers
who hang up call the competition.
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- Less than a
third will call back.
|
- Messages on
Hold reduce hang-ups by 50%
|
- Callers
placed on hold with music stay on the line for up to two
minutes.
|
- Callers
placed on hold with messages and music will stay on the line for
over four minutes
|
- A telephone
guest is 85% more inclined to purchase then an in store guest.
|
- 20% of
callers who hear messages on hold purchase additional items or
services, that's 1 in 5.
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